TEEMAS RESTAURANT – PRIVACY POLICY
Last Updated: [December 2025]
Teemas Restaurant (“we”, “our”, “us”) operates the website and online ordering platform used by customers to browse meals, place orders, make reservations, and enjoy our services. Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your information.
1. WHO WE ARE
Teemas Restaurant
11 Ejuan, Okuru Road, off Peter Odili Road, Trans Amadi, Port Harcourt
Also operating at:
– 76 Stadium Road, Port Harcourt
– Uniport, Dept. of Tourism & Hospitality Management
Email: teemascateringservices@gmail.com
Phone: 0802 316 063
We operate an online food ordering platform through our website, WooCommerce, WhatsApp Business, and our table-reservation system.
2. INFORMATION WE COLLECT
We collect information when you:
A. Place an Order (Website or WhatsApp)
* Full name
* Phone number
* Delivery address
* Order details
* Payment information (securely processed, not stored on our server)
* WhatsApp username & chat history related to your order
B. Make a Reservation (via Biodux or similar plugin)
* Name
* Contact details
* Date/time of reservation
* Number of guests
* Special requests (optional)
C. Create an Account or Join Our Loyalty Program
* Username and password
* Email address
* Visit history
* Points earned and redeemed
* Preferences (e.g., favourite meals)
D. Automatic Data Collection
Using WooCommerce, WordPress, analytics tools, and cookies, we may gather:
* IP address
* Device type
* Browser information
* Pages visited
* Shopping cart activity
This helps us improve your user experience.
3. HOW WE USE YOUR INFORMATION
Your information is used to:
✔ Process Orders
* Prepare your meals
* Contact you about your order
* Deliver your food
* Provide order updates
✔ Process Payments
Your card/transfer payments are handled by secure third-party gateways; we do not store your card details.
✔ Manage Bookings & Reservations
* Confirm bookings
* Send reminders
* Reserve your table
* Handle changes/cancellations
✔ Improve Services & Personalization
* Recommend meals
* Save your favourite orders
* Tailor promotions
✔ Operate Loyalty Program
* Track visits and points
* Allow you redeem rewards
* Send loyalty notifications
✔ Ensure Safety
* Prevent fraud and unauthorized access
* Maintain website security
4. SHARING & DISCLOSURE
We ONLY share data with trusted partners necessary for the operation of our services:
A. Payment Processors
To handle secure online payments.
B. Reservation Systems (e.g., Biodux)
For real-time booking management.
C. Delivery Partners
Your name, order, and delivery address for order fulfillment.
D. WhatsApp Business
For communication and order-related chats.
E. Website Services
* Web hosting providers
* WooCommerce & WordPress extensions
* Email/SMS notification services
We do not sell customer data.
5. COOKIES & TRACKING
Our website uses cookies to:
* Keep your cart active
* Maintain login sessions
* Improve website performance
* Show personalized recommendations
You can disable cookies, but some features may stop working.
6. DATA RETENTION
We keep personal data only as long as necessary:
* Order history: 24–36 months
* Reservation logs: 12 months
* Loyalty program data: active until account deletion
* WhatsApp communications: as needed for customer service
* Payment data: never stored by us
7. YOUR RIGHTS
You may request to:
✔ Access your information
✔ Correct or update your data
✔ Delete your account
✔ Opt-out of promotional messages
✔ Request a copy of your data
✔ Withdraw consent
Send requests to: teemascateringservices@gmail.com
8. SECURITY MEASURES
We protect your data through:
* SSL encryption
* Secure payment gateways
* Restricted access
* Regular software updates
* Encrypted backups
9. CHILDREN’S PRIVACY
Our services are not intended for persons under 16 without parental supervision.
10. POLICY UPDATES
We may update this policy occasionally. When we do, the date will change at the top of this document.
11. CONTACT US
If you have privacy questions or requests:
Teemas Restaurant
Email: teemascateringservices@gmail.com
Phone: 0802 316 063